At The Shop of Many Things, we stand behind the quality of our products and services. We prioritize our customers' satisfaction and strive to ensure a positive shopping experience for all. Please take a moment to review our refund policy outlined below.
For standard purchases made through our website, if you are not completely satisfied with your purchase, you may request a full refund within 30 days of receiving your order. The item(s) must be returned in the original packaging, unused, and in the same condition that you received it. Upon receipt and inspection of the returned item(s), your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Pre-orders help us gauge demand and ensure that we have the desired item reserved for you once available. Given the nature of pre-ordered products, we do not offer refunds, exchanges, or cancellations on any pre-ordered items. By making a pre-order purchase, you agree to understand and abide by this policy.
We understand that exceptional circumstances can take place regarding the nature of the products we supply. Therefore, we will honor refund requests for the following reasons:
- Non-delivery of the product: Due to mailing issues of your e-mail provider or your own mail server settings, you might not receive a delivery e-mail from us. In this case, we recommend contacting us for assistance, claiming non-delivery.
- Major defects: Although all the products are thoroughly tested before release, unexpected errors may occur. In such cases, you may be eligible for a refund.
For approved standard purchase refunds, once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.
If you have any questions, concerns, or issues regarding our refund policy, please do not hesitate to contact our customer service team at firstname.lastname@example.org